IT HELPDESK

Automate helpdesk tasks; quickly and efficiently resolve issues.

KEEP TRACK OF TROUBLE TICKETS AND
DELIVER TIMELY RESPONSES

  • Track ticket lifecycles
  • Monitor average ticket closure time
  • View unassigned tickets
  • Customize agent roles
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Improve helpdesk performance by monitoring key helpdesk metrics like:

Ticket Status, Ticket Resolution Time, Resolved / Unresolved Tickets and more.

Key Features

  • INSIGHTS AT A GLANCE

    Get a quick overview of the most important helpdesk metrics from a unified dashboard. View real-time info about tickets, average ticket resolution time, and more.

  • MANAGE TICKET QUEUES

    Categorize and prioritize tickets in different queues based on issue type severity level.

  • GRAPHS AND VIEWS

    Get graphical view of helpdesk status, resolved and unresolved tickets, assigned and unassigned tickets, and more.

  • CUSTOMIZABLE DASHBOARDS

    Customize dashboards to fit your requirements.

  • CUSTOMER SERVICE

    Customizable customer experience with separate support portal, dashboards, reports, and more.

  • ALERTS AND NOTIFICATIONS

    Automatic email notifications starting from when an issue arises till when it gets resolved. Owner assignment to effectively manage ticket closure.

  • VIEW HOSTORICAL DATA

    View historical ticket data to analyze number of tickets generated and resolved per day.